Terms & Conditions

Free shipping offers valid to shipping addresses in the Contiguous U.S. only.  

 

Glass Sizes: We try to cut all glass as close to the size listed, however ALL sizes are approximate and can be +/- 1/4".   


Payment Options: We accept Visa, MasterCard, Discover, Paypal.  

Damages: If your package arrives damaged, please contact us immediately. Keep the carton and damaged goods until inspection has been made. 

Please Note: If shipment shows outward evidence of damage, open the package immediately before signing delivery receipt. DO NOT refuse delivery, notify us. We will then replace the merchandise. If Postal delivery, note damaged package on carriers delivery form. File a claim immediately with the carrier and notify us. 

Return Policy: A 15% restocking fee will be charged and the customer must pay the shipping both ways. If you receive defective or incorrect merchandise through an error on our part, notify us within two days. We will pay for shipping both ways to return it. Unauthorized returns WILL NOT be credited.
Sorry - no returns on books, patterns, lead came or video tapes, except for replacement of defective merchandise.  

FREE Shipping: Shipping and handling fees are already included in the initial purchase of any "FREE Shipping" product. When a "FREE Shipping" product is returned for a refund, the refund will be issued LESS the initial shipping charge. 

Adding to an Order: We are sorry, but it is usually not feasible to add on to your order, as it is sent directly to our shipping department when the order is placed. Therefore any add-on merchandise will be processed as a new order unless otherwise authorized.
 

Tax: Michigan residents will be charged the appropriate 6% sales tax on orders. If you have tax exemption status, please contact us before ordering to see if you qualify for wholesale status.
 

Store Hours: Monday - Friday 10:00am-5:00pm ~ Saturday 10:00am-5:00pm ~ Closed Sunday